• 5069 Maureen Lane, Unit A, Moorpark, California. USA 93021

FREQUENTLY ASKED QUESTIONS

We have compiled a list of commonly asked questions here. If you have a question not yet covered, then please complete the contact form here.

Go to the Support tab for documentation and brochures.

Apollo enclosures are available through various on-line e-tailers and local dealers throughout the United States and Internationally.  See our “Where to Buy” link for e-tailers.  If you prefer to purchase a unit locally and have difficulty finding a local AV dealer to install your enclosure, please contact sales@apolloenc.com with your location and we will make every attempt to provide you with authorized dealers in your area.

Apollo enclosures were designed for the new slimline of LED/LCD TVs on the market to maintain a classy profile in your environment. If you already have a TV, or if you are ready to purchase a TV, check the TV sizes to make sure you have the proper fit.  The critical dimension for all our Elite series enclosures is the depth at 3” or up to 3.5″ for some TV models with a speaker bump-out at the bottom of the TV.  The 86” enclosure will fit a TV up to 3.2” deep.  See our list of “TVs that fit” under the model specification section for the size you are looking for including a select group of TV models at 3.5″ D that will fit too!

Temperature range for our enclosures is -4°F to 122° F (-20° to 50°C).  In colder climates or high humidity locations, you will want to consider the optional heater module (HM001i) that will protect the TV from condensation in high humidity or from extremely cold temperatures below -4°F (-20°C).

There are so many TVs on the market and new brands emerging all the time.  We do not have any specific brand to recommend – that is certainly one of the benefits and choices you get to make, depending on your budget and technology you are looking for to complete your outdoor experience needs.  Note: LG’s OLED LCD TV’s are sensitive to UV rays and are not suitable for installation outdoors – even in an enclosure.  See our partial list of “TV’s that fit” our enclosures for some of the brands available.

Please review our Repair and Return policies for information on how to facilitate a repair or return of our products.

Please complete the reseller application online.  You will receive approval as a reseller from Apollo once your application is reviewed and verified as a qualified reseller.  Applications are processed within 24-48 hours from submission.

We recommend that your TV is installed in a location that is best suited for your viewing comfort, that would be in a partial sun, shaded area or under an overhang, and not in direct sunlight.  For best viewing, your TV should be facing away from the sun to avoid any blackening effect from direct sun on the LCD. (see Isotropic Behavior Statement).  If you plan on installing your TV in direct sun, you should research TV’s that are high bright and high temperature rated to avoid isotropic behavior (LG’s IPS technology in their light commercial line (700 nits) would do the trick!  Or, check our PRO-X line for digital signage ultra high bright displays designed for direct sun installations.

You would want a dust cover for your enclosure for the same reason you would want a dust cover for your barbecue or outdoor furniture.  That is, to protect the enclosure from accumulating dust and dirt and from flying debris in wind storms.  It will also maintain the aesthetic beauty of your enclosure for years to come.

Apollo enclosures have a 30-day money back guarantee from the date of purchase, less shipping charges and possible restock fees.  There is a one (1) year Limited Warranty on the enclosure from the date of purchase.  Please review the Limited Warranty policy for details.

The Apollo enclosures come standard in Black (BL).  There is a $75 surcharge for the designer color options for Elite Series 43” to 75” models and a $100 surcharge for the Elite 86” model and all PRO-X models.  The upgrade color choices are Silver (SL), Metallic Sandstone (SS) and White (WH).  Be sure to allow additional time for custom colors (approximately 3 weeks lead time)

If you are not sure how to install the Apollo enclosure and/or get the content to the TV, we recommend that you contact an AV installer to obtain the best options for delivering content from your indoor cable or satellite boxes to your TV.  They can recommend the best quality cable for best video experience.  Of course, with so many SMART TVs on the market today, you may easily be able to stream video wirelessly through WiFi.  Check the specifications of the TV your purchase to see if this feature is available.

There is minimal assembly required for easy installation of your TV in our enclosure.  We have designed it to be simple enough for a novice handyman, but they are frequently installed by AV professionals or electricians.

To properly clean the glass, we recommend he use of a soft cotton or microfiber cloth.  Do not use paper towel, tissues or rags as it may damage the coating on the glass and leave line behind.  For cleaning the glass, we recommend a standard 70/30 isopropyl alcohol mix (same as you purchase at any drug store).  Spray the alcohol mixture on a clean soft cloth and gently clean the glass.  Note: Do NOT use Windex or any ammonia-based glass cleaner as it may damage the special coating on the glass and leave streaks.  The enclosure housing can be cleaned with a soft soapy cloth and warm water to wipe dirt, dust, bird droppings, etc.  Rinse cloth frequently to avoid scratching the powder coated aluminum from dirt grit.  Do not use the same cloth to clean the glass.  For snow or ice, use a soft brush to remove snow and ice.  Do not use any sharp object to loosen ice.  We always recommend the purchase of a custom fit dust cover (optional accessory) to protect the beauty of your enclosure for years to come

All cables are delivered into the rear of the enclosure through a water-tight cable pass-through cover that seals the cables from any water or moisture.

If your TV has a digital or analog audio out, you can easily access those ports from your TV and pass the audio cable through the enclosures’ weatherproof cable cover to your external weatherproof speakers.

Apollo enclosures have an anti-reflective protective glass to reduce glare and improve viewing quality.  However, any TV viewed outdoors in the daytime in direct sunlight or high ambient light will not be as vivid as watching TV indoors, therefore, we recommend installation in a shaded are for most comfortable viewing.  If you do not have enough shade for best viewing, we recommend researching high bright, high-temperature TVs/displays for installing in a more direct sun environment.

Black spots on the TV are typically caused by the direct sun hitting the LCD and causing the overheating of the LCD surface temperature causing the liquid crystal to cease responding to electrical signals.  This is not a permanent condition. Once the temperature of the liquid crystal goes below this threshold the display returns to normal operation. This phenomenon does not damage the liquid crystal or the display itself. (See Isotropic Behavior statement for more details)

Filters should be checked minimally once per year.  If the color is gray or brown, the filter can easily be removed and cleaned with warm soapy water.  Once dry, it is ready to be seated back over the speaker grilles in the enclosure.  Filters are also available to purchase, if desired. Note: In high dust and dirt areas, we recommend the filters be checked more often.

Apollo enclosures were designed for the new slimline of LED/LCD TVs on the market to maintain a classy profile in your environment. If you already have a TV, or if you are ready to purchase a TV, check the TV sizes to make sure you have the proper fit.  The critical dimension for all our Elite series enclosures is the depth at 2.7”.  If you find a TV from 39” to 75” with a 2.7” depth or less, more than likely the TV will fit.  The 86” enclosure will fit a TV up to 3.2” deep.  See a partial list of “TVs that fit” under the model specification section for the size you are looking for.

Apollo enclosures have a 30-day money back guarantee from the date of purchase, less shipping charges and possible restock fees.  There is a one (1) year Limited Warranty on the enclosure from the date of purchase.  Please review the Limited Warranty policy for details.

Please review our Repair and Return policies for information on how to facilitate a repair or return of our products.

There are so many TVs on the market and new brands emerging all the time.  We do not have any specific brand to recommend – that is certainly one of the benefits and choices you get to make, depending on your budget and technology you are looking for to complete your outdoor experience needs.  Note: LG’s OLED LCD TV’s are sensitive to UV rays and are not suitable for installation outdoors – even in an enclosure.  See our partial list of “TV’s that fit” our enclosures for some of the brands available.

The Apollo enclosures come standard in Black (BL).  There is a $75 surcharge for the designer color options for Elite Series 43” to 75” models and a $100 surcharge for the Elite 86” model and all PRO-X models.  The upgrade color choices are Silver (SL), Metallic Sandstone (SS) and White (WH).  Be sure to allow additional time for custom colors (approximately 3 weeks lead time).

All cables are delivered into the rear of the enclosure through a water-tight cable pass-through cover that seals the cables from any water or moisture.

If you are not sure how to install the Apollo enclosure and/or get the content to the TV, we recommend that you contact an AV installer to obtain the best options for delivering content from your indoor cable or satellite boxes to your TV.  They can recommend the best quality cable for best video experience.  Of course, with so many SMART TVs on the market today, you may easily be able to stream video wirelessly through WiFi.  Check the specifications of the TV your purchase to see if this feature is available.

To properly clean the glass, we recommend he use of a soft cotton or microfiber cloth.  Do not use paper towel, tissues or rags as it may damage the coating on the glass and leave line behind.  For cleaning the glass, we recommend a standard 70/30 isopropyl alcohol mix (same as you purchase at any drug store).  Spray the alcohol mixture on a clean soft cloth and gently clean the glass.  Note: Do NOT use Windex or any ammonia-based glass cleaner as it may damage the special coating on the glass and leave streaks.  The enclosure housing can be cleaned with a soft soapy cloth and warm water to wipe dirt, dust, bird droppings, etc.  Rinse cloth frequently to avoid scratching the powder coated aluminum from dirt grit.  Do not use the same cloth to clean the glass.  For snow or ice, use a soft brush to remove snow and ice.  Do not use any sharp object to loosen ice.  We always recommend the purchase of a custom fit dust cover (optional accessory) to protect the beauty of your enclosure for years to come.

Filters should be checked minimally once per year.  If the color is gray or brown, the filter can easily be removed and cleaned with warm soapy water.  Once dry, it is ready to be seated back over the speaker grilles in the enclosure.  Filters are also available to purchase, if desired. Note: In high dust and dirt areas, we recommend the filters be checked more often.

Temperature range for our enclosures is -4°F to 122° F (-20° to 50°C).  In colder climates or high humidity locations, you will want to consider the optional heater module (HM001i) that will protect the TV from condensation in high humidity or from extreme cold temperatures below -4°F (-20°C).

There is minimal assembly required for easy installation of your TV in our enclosure.  We have designed it to be simple enough for a novice handyman, but they are frequently installed by AV professionals or electricians.

Apollo enclosures have an anti-reflective protective glass to reduce glare and improve viewing quality.  However, any TV viewed outdoors in the daytime in direct sunlight or high ambient light will not be as vivid as watching TV indoors, therefore, we recommend installation in a shaded are for most comfortable viewing.  If you do not have enough shade for best viewing, we recommend researching high bright, high temperature TVs/displays for installing in a more direct sun environment.

We recommend that your TV is installed in a location that is best suited for your viewing comfort, that would be in a shaded area or under an overhang, and not in direct sunlight.  For best viewing, your TV should be facing away from the sun to avoid any blackening effect from direct sun on the LCD. (see Isotropic Behavior Statement).  If you plan on installing your TV in direct sun, you should research TV’s that are high bright and high temperature rated to avoid isotropic behavior (LG’s IPS technology in their light commercial line (700 nits) would do the trick!

Black spots on the TV are typically caused by the direct sun hitting the LCD and causing the overheating of the LCD surface temperature causing the liquid crystal to cease responding to electrical signals.  This is not a permanent condition. Once the temperature of the liquid crystal goes below this threshold the display returns to normal operation. This phenomenon does not damage the liquid crystal or the display itself. (See Isotropic Behavior statement for more details).

You would want a dust cover for your enclosure for the same reason you would want a dust cover for your barbecue or outdoor furniture.  That is, to protect the enclosure from accumulating dust and dirt and from flying debris in wind storms.  It will also maintain the aesthetic beauty of your enclosure for years to come.

If your TV has a digital or analog audio out, you can easily access those ports from your TV and pass the audio cable through the enclosures’ weatherproof cable cover to your external weatherproof speakers.